Return Policy
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:
Unused, unworn, and in the same condition as received
In their original packaging (if applicable)
Accompanied by proof of purchase
Return Process
To initiate a return, please contact us at shorecakesupply@gmail.com within 14 days of delivery. Once your return request is approved, you will receive instructions on how to send your item back.
Return Shipping
Customers are responsible for all return shipping costs. Shipping fees are non-refundable. We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return shipping.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method, minus any original shipping charges.
Non-Returnable Items
Certain items may be non-returnable, including but not limited to:
- Final sale or clearance items
- Custom cookie cutters
- Edible Images
- Any product that is edible
- Gift cards
If you have any questions about our return policy, please contact us at shorecakesupply@gmail.com.
